filters
state:
Show
city:
Show
product:
Show
American signature does not stand behind their products
American signature does not stand behind their products
American signature does not stand behind their products
My wife and I paid over two thousand dollars for a leather sofa and TWO reclining chairs. We have a warranty that we were told covered any issues from top to bottom within a five year period. Our chairs are starting to peel apart and we called the warranty company but...
Read more
1.2
I didn't like
  • Company is not honoring their warranty
  • Furniture is falling apart
  • Cheap quality furniture
#1205184
Reply to reviews
I ordered my bed on Oct. 27 2017. I was told it takes 2 months to manufacture and would be delivered December 27. December 26 they call and tell me there is a problem at the manufacturers and the bed is back ordered and next delivery is Feb 9. Beginning of February...
Read more
1.0
I didn't like
  • Delivery is completely unreliable playing games with me
#1204737
Reply to reviews
Wow! I wish I would have read all the horrible reviews before I purchased the furniture. I've had a NIGHTMARE of a time trying to get my furniture delivered to me. The customer service is horrible. I was supposed to get my delivery February 20th and still haven't...
Read more
1.0
#1199810
Reply to reviews
We purchased a sleeper sofa sectional. We used the pull out bed twice. In just about a year, the bracket holding one side of the bed broke. So now, not only is the pull out bed useless, the sofa it self is. You sink in while sitting. They refuse to try to fix this,...
Read more
2.2
Product
#1148302
Reply to reviews
Show

American Signature - Terrible customer service

we purchashed a sofa and loveseat and arm cushions were so hard my 83 year old mother injured her back sitting on it. stire refused to offer a reselection even though we offered to lose 20 percent of our purchase as well as offering to upgrade and purchase a dining set!
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1118901
Reply to reviews
About 6 years ago I bought a 2 piece sofa set with recliners on both ends of both pieces. Shortly after the warranty period the recliner cable releases started breaking off. I was able to purchase replacements from them and install them myself. Now I called and they...
Read more
#1108611
Reply to reviews
Buyer Beware! I recently bought two sofas at ASF to take advantage of their free shipping. I had to return one of them because it was WAY too big for my den. I went in to discuss how that return would impact my sale and specifically the shipping cost and free 12 month...
Read more
2.7
I didn't like
  • Being lied to about the delivery charges
#1071512
Reply to reviews
Show

American Signature Customer Care Review

They are liars, I stayed on hold for 55 minutes waiting to talk to a supervisor no one ever showed. With this company its very easy to have your money stolen all with your identity.
#1009448
Reply to reviews
My sectional kept falling apart they rrplaced it 3 times o got it at value city on Lafayette rd. They took the first one 3 time to repair it before replacing it thr 2nd one they came looked at it then just replaced it 5he 3rd one the was going to take it in to fix it...
Read more
2.3
I didn't like
  • Furnture falls apart
#1004815
Reply to reviews
I purchased a farm style dining room table from American Signature Furniture in December. The table I received was different from the showroom floor table in that the delivered table had one single piece of wood that was very dark that did not match the rest of the...
Read more
#997107
Reply to reviews