My wife and I paid over two thousand dollars for a leather sofa and TWO reclining chairs. We have a warranty that we were told covered any issues from top to bottom within a five year period. Our chairs are starting to peel apart and we called the warranty company but...Read more
I didn't like
- Cheap quality furniture
- Furniture is falling apart
- Company is not honoring their warranty
I ordered my bed on Oct. 27 2017. I was told it takes 2 months to manufacture and would be delivered December 27. December 26 they call and tell me there is a problem at the manufacturers and the bed is back ordered and next delivery is Feb 9. Beginning of February...Read more
Wow! I wish I would have read all the horrible reviews before I purchased the furniture. I've had a NIGHTMARE of a time trying to get my furniture delivered to me. The customer service is horrible. I was supposed to get my delivery February 20th and still haven't...Read more
We purchased a sleeper sofa sectional. We used the pull out bed twice. In just about a year, the bracket holding one side of the bed broke. So now, not only is the pull out bed useless, the sofa it self is. You sink in while sitting. They refuse to try to fix this,...Read more
American Signature - Terrible customer service
we purchashed a sofa and loveseat and arm cushions were so hard my 83 year old mother injured her back sitting on it. stire refused to offer a reselection even though we offered to lose 20 percent of our purchase as well as offering to upgrade and purchase a dining set!
About 6 years ago I bought a 2 piece sofa set with recliners on both ends of both pieces. Shortly after the warranty period the recliner cable releases started breaking off. I was able to purchase replacements from them and install them myself. Now I called and they...Read more
Buyer Beware! I recently bought two sofas at ASF to take advantage of their free shipping. I had to return one of them because it was WAY too big for my den. I went in to discuss how that return would impact my sale and specifically the shipping cost and free 12 month...Read more
American Signature Customer Care Review
They are liars, I stayed on hold for 55 minutes waiting to talk to a supervisor no one ever showed. With this company its very easy to have your money stolen all with your identity.
My sectional kept falling apart they rrplaced it 3 times o got it at value city on Lafayette rd. They took the first one 3 time to repair it before replacing it thr 2nd one they came looked at it then just replaced it 5he 3rd one the was going to take it in to fix it...Read more
I didn't like
- Furnture falls apart
I purchased a farm style dining room table from American Signature Furniture in December. The table I received was different from the showroom floor table in that the delivered table had one single piece of wood that was very dark that did not match the rest of the...Read more
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