We purchased a sleeper sofa sectional. We used the pull out bed twice. In just about a year, the bracket holding one side of the bed broke. So now, not only is the pull out bed useless, the sofa it self is. You sink in while sitting. They refuse to try to fix this,...Read more
About 6 years ago I bought a 2 piece sofa set with recliners on both ends of both pieces. Shortly after the warranty period the recliner cable releases started breaking off. I was able to purchase replacements from them and install them myself. Now I called and they...Read more
Buyer Beware! I recently bought two sofas at ASF to take advantage of their free shipping. I had to return one of them because it was WAY too big for my den. I went in to discuss how that return would impact my sale and specifically the shipping cost and free 12 month...Read more
American Signature - Terrible customer service
we purchashed a sofa and loveseat and arm cushions were so hard my 83 year old mother injured her back sitting on it. stire refused to offer a reselection even though we offered to lose 20 percent of our purchase as well as offering to upgrade and purchase a dining set!
American Signature Customer Care Review
They are liars, I stayed on hold for 55 minutes waiting to talk to a supervisor no one ever showed. With this company its very easy to have your money stolen all with your identity.
American Signature Sofa Review
Horrible furniture. Cheap. My sofa and love seat are so uncomfortable. Would not recommend to anyone
American Signature Recliner Review
My husband & I just bought a recliner from the clearance section. We bought the chair home only to find out that the chair has a strong body oder. We cleaned it everyday since we had it in our home. 3 days later, the chair still smells horrible. I called customer service to complain, & the rep advised me to try to sell it to someone else. Wow seriously!? Thanks for the worst experience ever.
My sectional kept falling apart they rrplaced it 3 times o got it at value city on Lafayette rd. They took the first one 3 time to repair it before replacing it thr 2nd one they came looked at it then just replaced it 5he 3rd one the was going to take it in to fix it...Read more
I didn't like
- Furnture falls apart
I purchased a farm style dining room table from American Signature Furniture in December. The table I received was different from the showroom floor table in that the delivered table had one single piece of wood that was very dark that did not match the rest of the...Read more
I purchased my furniture from AMERICAN SIGNATURE and paid for insurance. They stated that whatever happens to my sofa, in this case, sectional, they will cover it; rips, stains, peeling, etc., so far my second claim to unitersna and they denied it. My sectional is...Read more
I purchased a new (Long) sofa, I picked out a chair (500.00 chair) I wasn't sure if it would look right and I asked if it doesn't can I please exchange they said "Sure NO Problem) I also purchased an area rug/ carpet. (It was expensive too, Even on sale but I liked it)...Read more
- Selection at first
I didn't like
- No one gets back to you
- 6 day policy if something goes wrong or is not right
- No one would help me
Bought sofa loves seat and recliner talked to American signature bad quality only asked them to remove from my house since I am older and cannot move would not even do that as a courtesy and would not cost them anything else it have been the least they could have done...Read more
First of all if you charge me $130.00 for delivery I expect ALL my furniture to be delivered. The day of delivery I received 1 piece of my sectional. I called and was told it would be ordered here it is a week later and still NOTHING! When you call "customer" care they...Read more
The Stone Crest store in Atlanta has the worst customer service I have ever dealt with. I have been getting the run-around for nearly 4 months just to replace couch cushions in which their own service tech documented as saggy, dropping, and lacks stuffing. Initially...Read more
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