Not resolved

We've recently purchase a living set from the Altamonte Store. We went to the store to get a 3 peace living set and the sales person helped us the entire time to go over different options, always based on 3 peaces.

After looking at different styles we decided to go over our budget and select a set that was a little more expensive. Throughout the sale, at no point we discussed 2 peaces and the sales person showed us the 3 peaces that we were going to get, they use their tablet to show items not in store and for us to view the items we were selecting. We get the receipt that says 3 items and left, coming to find out the day of delivery that it's only a 2 peace set and that one of the items is the warranty. The sales person was completely misleading the sale knowing that we wanted 3 peaces and that at no point we talked about 2 items.

After calling to discuss and complaint about this situation, they basically take no responsibility (just a sorry for the misunderstanding) and that I can still purchase the other peace. Be careful when you purchase here and make sure to verify multiple times what you are getting.....

Now, weeks after dealing with this crooks and after returning the merchandise, they are not fully refunding our money stating lies and delivery charges, they are not only misleading their sales, but also thief's .

Product or Service Mentioned: American Signature Furniture Set.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Aug 28.
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