American Signature - Bad quality Sofa set- irresponsible customer service
i bought leather sofa set($2099.98) with extended warranty (249.99) on 1/9/2011one of the dual seat back rest there are some air bubbles coming are out on leather skin, i went to the store i bought, they said warranty period is over and they can not do any thing, i took some pictures to show them, but they gave me irresponsible answer, i asked for any solution to this problem, but they said they can not do any thing without looking @ the pictures i had, its definately defective material.they do not want to give any after sale service. they are just ripping off the customers.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Style and Design|
|Product or Service Quality|
What I liked
What I disliked
- Did not stand behind warranty
- Poor quality
- Monetary loss:
- Product or service
- Leather Sofa
- Review category
- Furniture and Decor
You May Also Like
- "My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..."
- "We recently bought a floor model Liberty Sectional from Furniture Row after watching it for several months. It finally went on sale and we went to the store only to..."
- "On the date of 10/24/11I purchased a living room set from Ashley Furniture .The set consisted of ,A couch and love seat, 2 end tables ,one soft table.I thought..."
- "Hi my name is Autumn and I've been smoking these for two years this morning I went and bought a pack but when I opened it I noticed one was..."
- "My Yorkie mix had been taking Vectra 3d for a year then as she go older we changed one brand for smaller dogs because she was in the next weight..."
- "In October 2009 we decided to purchase a Maytag Bravos 850 series washer and dryer combo for approx. $1800. We figured investing in a "premium" set of appliances from..."
- "Order 32 chairs, 12 of them either have scratch or nails through the back to the front. They never sent me any tracking numbers or delivery date even I called..."
- "Avoid this "storage bed" which lacks storage - Junk! This was one of the most disappointing furniture purchases we ever made. From the pictures and the descriptions, we expected a..."
- "Fedex Driver drinking on the job..."