Product: American Signature Sofa Clear all filters (13 of 13 reviews match)
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American Signature - Terrible customer service

we purchashed a sofa and loveseat and arm cushions were so hard my 83 year old mother injured her back sitting on it. stire refused to offer a reselection even though we offered to lose 20 percent of our purchase as well as offering to upgrade and purchase a dining set!
1.4
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
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Product
American Signature Sofa
#1118901
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This is not a $900 sofa. If I had been told the truth I would have returned it within the 7 day grace period. This was underhanded and unethical, if you ask me. As I said, beware of what they tell you. I will never shop with American Signature Furniture again. Very...
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2.7
Product
American Signature Sofa
I didn't like
  • Being lied to about the delivery charges
#1071512
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My sectional kept falling apart they rrplaced it 3 times o got it at value city on Lafayette rd. They took the first one 3 time to repair it before replacing it thr 2nd one they came looked at it then just replaced it 5he 3rd one the was going to take it in to fix it...
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2.3
Product
American Signature Sofa
I didn't like
  • Furnture falls apart
#1004815
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American Signature - Unitersna insurance is by far the biggest Scam
I purchased my furniture from AMERICAN SIGNATURE and paid for insurance. They stated that whatever happens to my sofa, in this case, sectional, they will cover it; rips, stains, peeling, etc., so far my second claim to unitersna and they denied it. My sectional is...
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1.6
Product
American Signature Sofa
#988697
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The Stone Crest store in Atlanta has the worst customer service I have ever dealt with. I have been getting the run-around for nearly 4 months just to replace couch cushions in which their own service tech documented as saggy, dropping, and lacks stuffing. Initially...
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1.0
Product
American Signature Sofa
I didn't like
  • Did not stand behind warranty
  • Poor quality
  • Lies
#922547
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American Signature Sofa Review

Horrible furniture. Cheap. My sofa and love seat are so uncomfortable. Would not recommend to anyone
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Mendota, Illinois
Product
American Signature Sofa
#909370
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Horrible experience buying a sofa set from American Signature Furniture. I purchased the fabric protection plan and my leather sofa's are deteriorating and they don't cover this even though I am within the insurance time period. I would not recommend this brand to...
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1.2
Product
American Signature Sofa
#801885
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I bought a 2 piece sectional from this company a few weeks back. On my pickup date, I get there to find out one of my pieces came damaged. Nobody in the store thought to call me before I rented a U-Haul and drove to the other side of town to make sure I made it in time...
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2.2
Product
American Signature Sofa
I didn't like
  • Customer service
#787812
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American Signature - Bad quality Sofa set- irresponsible customer service
American Signature - Bad quality Sofa set- irresponsible customer service
i bought leather sofa set($2099.98) with extended warranty (249.99) on 1/9/2011one of the dual seat back rest there are some air bubbles coming are out on leather skin, i went to the store i bought, they said warranty period is over and they can not do any thing, i...
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Anonymous
Anonymous

Had the same issue with the same run around bought the warranty and was told that I have to add there leather polish every 3 months and since I didn't keep up with the regular...

1.5
Product
American Signature Sofa
I didn't like
  • Did not stand behind warranty
  • Poor quality
#639149
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DO NOT BUY FURNITURE FROM THIS PLACE!!!! American Signature Furniture is horrible. They sold me a sectional couch which I was told was leather. I also purchased the 7 year extended protection warranty. The sofa has 4 recliners built in. 2 years later and the couch is...
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2.2
Product
American Signature Sofa
I liked
  • Good selection
  • Good delivery
I didn't like
  • Did not stand behind warranty
#597160
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