American Signature
Reviews and Complaints
POOR SERVICE / RUN FROM THIS COMPANY
Preferred solution: Let the company propose a solution
Very uncomfortable sofa
- Design
- Good selection
- Cheap quality furniture
Preferred solution: Let the company propose a solution
DO NOT BUY
- Policy
- Customer service
Never shop there again!!
They screwed me over. Hope to see them shutting down soon.
Preferred solution: Let the company propose a solution
Ms. Reese Receptionist attitude
Cancer causing furniture
In Oct 2016 I purchased a sofa from VCF, by and within a couple of weeks the fumes from the polyurethane foam started to make sick. Polyurethane foam contains 61 toxic chemicals which emit fumes into the air.
I contacted the store, and on 11/23/16 the store picked up the couch, and according to Ashley Hunter of American Signature, she would assist me in obtaining my refund.
As of today I still have not rec’d my refund and have referred American Signature to a collection agency.
In addition at the time of my purchase American Signature was not licensed to sell furniture in VA.
I have also contacted my credit card company (discover) for assistance. They have not been of any help
- Have my money
- Have my money and the sofa
Preferred solution: Full refund
American signature does not stand behind their products
My wife and I paid over two thousand dollars for a leather sofa and TWO reclining chairs. We have a warranty that we were told covered any issues from top to bottom within a five year period.
Our chairs are starting to peel apart and we called the warranty company but they told us the leather peeling issue on the seating area, the arm rests and the head rest area was EXCLUDED from the warranty! WTF exactly was covered then? The underneath of the chair?? This is wrong that they wont stand behind their product and I am reading about lots of other people who have had the same exact issue with their Am.
Sig.
furniture. Why are they treating customers like this?
- Furniture is falling apart
- Cheap quality furniture
- Company is not honoring their warranty
Preferred solution: Full refund
Crooks
Everything is always tentative.....
- Delivery is completely unreliable playing games with me
Preferred solution: Deliver product or service ordered
WARNING: Avoid this place at all cost!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality furniture
Preferred solution: fix my furniture
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
Poor Quality No Customer Support
Resolved: Unitersna insurance is by far the biggest Scam
I purchased my furniture from AMERICAN SIGNATURE and paid for insurance. They stated that whatever happens to my sofa, in this case, sectional, they will cover it; rips, stains, peeling, etc., so far my second claim to unitersna and they denied it.
My sectional is peeling completely. AMERICAN SIGNATURE'S furniture is NOT a good quality and this insurance is the biggest scam. After American Signature reps convince you how awesome it is to have this insurance, you get it and you WILL not get anything. Money lost!
I am adding my review here to let everyone know about this. Do not trust them because you will get screwed.
Preferred solution: Full refund
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