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Buyer Beware! I recently bought two sofas at ASF to take advantage of their free shipping. I had to return one of them because it was WAY too big for my den. I went in to discuss how that return would impact my sale and specifically the shipping cost and free 12 month...
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2.7
I didn't like
  • Being lied to about the delivery charges
#1071512
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My sectional kept falling apart they rrplaced it 3 times o got it at value city on Lafayette rd. They took the first one 3 time to repair it before replacing it thr 2nd one they came looked at it then just replaced it 5he 3rd one the was going to take it in to fix it...
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2.3
I didn't like
  • Furnture falls apart
#1004815
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I purchased a farm style dining room table from American Signature Furniture in December. The table I received was different from the showroom floor table in that the delivered table had one single piece of wood that was very dark that did not match the rest of the...
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#997107
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American Signature Customer Care Review

American Signature
#1009448
They are liars, I stayed on hold for 55 minutes waiting to talk to a supervisor no one ever showed. With this company its very easy to have your money stolen all with your identity.
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American Signature Sofa Review

American Signature
#909370
1.5
Details
Horrible furniture. Cheap. My sofa and love seat are so uncomfortable. Would not recommend to anyone
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

American Signature Recliner Review

American Signature
#894157
1.0
Details
My husband & I just bought a recliner from the clearance section. We bought the chair home only to find out that the chair has a strong body oder. We cleaned it everyday since we had it in our home. 3 days later, the chair still smells horrible. I called customer service to complain, & the rep advised me to try to sell it to someone else. Wow seriously!? Thanks for the worst experience ever.
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

American Signature Urban Manor Entertainment Center Review

American Signature
#852415
1.8
Details
Paid for new. Recieved used display model s
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
American Signature - Unitersna insurance is by far the biggest Scam
I purchased my furniture from AMERICAN SIGNATURE and paid for insurance. They stated that whatever happens to my sofa, in this case, sectional, they will cover it; rips, stains, peeling, etc., so far my second claim to unitersna and they denied it. My sectional is...
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1.6
#988697
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I purchased a new (Long) sofa, I picked out a chair (500.00 chair) I wasn't sure if it would look right and I asked if it doesn't can I please exchange they said "Sure NO Problem) I also purchased an area rug/ carpet. (It was expensive too, Even on sale but I liked it)...
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1.3
I liked
  • Selection at first
I didn't like
  • 6 day policy if something goes wrong or is not right
  • No one would help me
  • No one gets back to you
#963652
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American Signature - Furniture Set Review from Hearne, Texas
American Signature - Furniture Set Review from Hearne, Texas
Bought sofa loves seat and recliner talked to American signature bad quality only asked them to remove from my house since I am older and cannot move would not even do that as a courtesy and would not cost them anything else it have been the least they could have done...
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Anonymous
Anonymous

I have come to the conclusion all furniture is a POS from China or any where ese

#948395
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First of all if you charge me $130.00 for delivery I expect ALL my furniture to be delivered. The day of delivery I received 1 piece of my sectional. I called and was told it would be ordered here it is a week later and still NOTHING! When you call "customer" care they...
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1.0
#939086
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The Stone Crest store in Atlanta has the worst customer service I have ever dealt with. I have been getting the run-around for nearly 4 months just to replace couch cushions in which their own service tech documented as saggy, dropping, and lacks stuffing. Initially...
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1.0
I didn't like
  • Lies
  • Did not stand behind warranty
  • Delivery
#922547
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American Signature - Pathetic delivery
American Signature - Pathetic delivery
American Signature - Pathetic delivery
American signature 3205 Woodward Crossing Blvd Buford, GA 30519 Bought a lot of furniture from this store for my new house.However they really messed up in delivery. The delivery team had folks who had sweat dripping and stained my walls at 7 different places. The...
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Anonymous
Anonymous

That crown molding is a crime. i thought you were showing picture of a bad renovation job... seriously, with crappy work like that done to your house, i doubt a sweat stain ca...

2.7
I liked
  • Design
I didn't like
  • Delivery
#917680
Reply to reviews
Horrible experience buying a sofa set from American Signature Furniture. I purchased the fabric protection plan and my leather sofa's are deteriorating and they don't cover this even though I am within the insurance time period. I would not recommend this brand to...
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1.2
#801885
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