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1.9 Based on 16 reviews
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    • Poor quality 5
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The Stone Crest store in Atlanta has the worst customer service I have ever dealt with. I have been getting the run-around for nearly 4 months just to replace couch cushions in which their own service tech documented as saggy, dropping, and lacks stuffing. Initially when I called in June, they said they could not help me even though I was under warranty since they had replaced my whole couch a year earlier. (My whole couch was never replaced,... Read more

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American Signature - Pathetic delivery
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American signature 3205 Woodward Crossing Blvd Buford, GA 30519 Bought a lot of furniture from this store for my new house.However they really messed up in delivery. The delivery team had folks who had sweat dripping and stained my walls at 7 different places. The store is telling me to work directly with delivery as if they don't care about the customer. It has been more than 4 weeks and I still am forced to carry and see the sweat stains. The... Read more

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Horrible furniture. Cheap. My sofa and love seat are so uncomfortable. Would not recommend to anyone

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My husband & I just bought a recliner from the clearance section. We bought the chair home only to find out that the chair has a strong body oder. We cleaned it everyday since we had it in our home. 3 days later, the chair still smells horrible. I called customer service to complain, & the rep advised me to try to sell it to someone else. Wow seriously!? Thanks for the worst experience ever.

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Paid for new. Recieved used display model s

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Horrible experience buying a sofa set from American Signature Furniture. I purchased the fabric protection plan and my leather sofa's are deteriorating and they don't cover this even though I am within the insurance time period. I would not recommend this brand to anyone. The insurance told me that they only cover non-seating areas...Does that make any sense? https://goo.gl/photos/AHcPHTefPpnBGy4b8 I was lead to believe this quality but instead... Read more

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I'm a customer from Atlanta, GA and I visited your store in Kennesaw, GA.This is a horrible place and I would never go to this place again. I have being contacting American signature people for the last 5 months but they never provided a solution. I purchased furniture worth of 5K last September on labor day deal - 48 months interest free. But I never received 48 months free instead it was 6 months interest free. I have being talking to many... Read more

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I bought a 2 piece sectional from this company a few weeks back. On my pickup date, I get there to find out one of my pieces came damaged. Nobody in the store thought to call me before I rented a U-Haul and drove to the other side of town to make sure I made it in time before the store closed. When I asked why I didn't receive a call, an associate told me,"We weren't sure if anybody was picking it up today." (That's the dumbest excuse I've ever... Read more

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I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item. But then again I am single and live alone. But even when my child was young or my grandchild they used furniture responsibly and toys as toys. There is no product that will not get a bad review. But to have furniture used eight or even two years of everyday use without a problem speaks volumes for any company. To buy a set of... Read more

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American Signature Leather sectional
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We purchased a sectional 4 years ago, Morrow, Ga as well as a protection plan. Every piece of furniture we purchased started bubbling,cracking, peeling, and completely delaminating. We visited the store also called the warranty company, told them the problem, only to be told they don't cover that. This is an American Signature defect, it's not covered. To make matters worse, they sent a repair specialist to come take a look, says we don't cover... Read more

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