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  • Customers like
    • Good delivery 1
    • Good selection 1
    • Quality 1
  • Customers don't like
    • Customer service 5
    • Poor quality 4
    • Did not stand behind warranty 3

Horrible experience buying a sofa set from American Signature Furniture. I purchased the fabric protection plan and my leather sofa's are deteriorating and they don't cover this even though I am within the insurance time period. I would not recommend this brand to anyone. The insurance told me that they only cover non-seating areas...Does that make any sense? https://goo.gl/photos/AHcPHTefPpnBGy4b8 I was lead to believe this quality but instead I'm stuck with this set and paying full price with no real protection. I feel mislead and am stuck... Read more

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I'm a customer from Atlanta, GA and I visited your store in Kennesaw, GA.This is a horrible place and I would never go to this place again. I have being contacting American signature people for the last 5 months but they never provided a solution. I purchased furniture worth of 5K last September on labor day deal - 48 months interest free. But I never received 48 months free instead it was 6 months interest free. I have being talking to many people in the store - Sim Baksh (my Sales person), Jason (Previous Manager), Jerold (new manager), the... Read more

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I bought a 2 piece sectional from this company a few weeks back. On my pickup date, I get there to find out one of my pieces came damaged. Nobody in the store thought to call me before I rented a U-Haul and drove to the other side of town to make sure I made it in time before the store closed. When I asked why I didn't receive a call, an associate told me,"We weren't sure if anybody was picking it up today." (That's the dumbest excuse I've ever heard,btw) I spoke with a sales manager who "threw in" a free delivery for the inconvenience, which... Read more

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I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item. But then again I am single and live alone. But even when my child was young or my grandchild they used furniture responsibly and toys as toys. There is no product that will not get a bad review. But to have furniture used eight or even two years of everyday use without a problem speaks volumes for any company. To buy a set of any kind specifically for a teen or youth you can't expect it not to have more wear and tear than for... Read more

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100% FULL

American Signature Leather sectional
1 of 4

We purchased a sectional 4 years ago, Morrow, Ga as well as a protection plan. Every piece of furniture we purchased started bubbling,cracking, peeling, and completely delaminating. We visited the store also called the warranty company, told them the problem, only to be told they don't cover that. This is an American Signature defect, it's not covered. To make matters worse, they sent a repair specialist to come take a look, says we don't cover that it would have to be a puncture or tear *** that you are full of ***, I will never recommend... Read more

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Purchased bedroom set that arrived damaged. Asf came to fix broken drawer but didnt have parts. Never saw them again. Disputed charge on credit-card and they finally noticed. Store gave me 500 credit for the damage. It took awhile but they were finally responsive. Add comment

My husband and I bought a couch and a bunk bed for the girls. They talked us into doing to "120 days same as cash" the lady doing our paper work said the final payment before it went to "rent to own" was Sept 15th. We were told we would get an email of the payment schudule and confirmation of the sale, we never got an email or even a letter from them, when I called to get the information they said they sent me an email with the info, again, never got it. When I would go in the make payments I told the girl I wanted to make a bigger payment... Read more

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I purchased a counter height 4 piece dinette set from the Cheltenham store which is closing. One of the chairs could not be put together. They ordered another chair but I have to pick it up from another store which is a incovience to me .This is not good coustomer service. They could have offered me a chair from the sample in the store. Seing that they are closing anyway. Not a happy customer!!! Add comment

My wife and I bought a new bedroom set and set a time for delivery. First, the date was pushed back because the item was on back order. Then, during the delivery, a wrap around piece was found to be the wrong size. A date was set for delivery of that piece. A few days before, I was called and told that piece was still on order and would not be delivered, but instead I will be called when it is in the warehouse. Then, a few weeks later I was called and told to pick up the item at the Tampa location, as it would not be delivered. So, we... Read more

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100% FULL

American Signature - Bad quality Sofa set- irresponsible customer service
1 of 2

i bought leather sofa set($2099.98) with extended warranty (249.99) on 1/9/2011one of the dual seat back rest there are some air bubbles coming are out on leather skin, i went to the store i bought, they said warranty period is over and they can not do any thing, i took some pictures to show them, but they gave me irresponsible answer, i asked for any solution to this problem, but they said they can not do any thing without looking @ the pictures i had, its definately defective material.they do not want to give any after sale service. they are... Read more

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