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  • Customers like
    • Good selection1
    • Quality1
    • tv advertisement1
  • Customers don't like
    • Poor quality3
    • Did not stand behind warranty2
    • Tv ad1

I purchased a counter height 4 piece dinette set from the Cheltenham store which is closing. One of the chairs could not be put together. They ordered another chair but I have to pick it up from another store which is a incovience to me .This is not good coustomer service. They could have offered me a chair from the sample in the store. Seing that they are closing anyway. Not a happy customer!!! Add comment

  • Jun 02
  • Furniture and Decor
  • Tampa, Florida
  • Bedroom Set
  • 31
  • REVIEW RATING 4/5

My wife and I bought a new bedroom set and set a time for delivery. First, the date was pushed back because the item was on back order. Then, during the delivery, a wrap around piece was found to be the wrong size. A date was set for delivery of that piece. A few days before, I was called and told that piece was still on order and would not be delivered, but instead I will be called when it is... Read more

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100% FULL

  • May 20
  • Furniture and Decor
  • Philadelphia, Pennsylvania
  • Leather Sofa
  • 104
  • REVIEW RATING 5/5
American Signature - Bad quality Sofa set- irresponsible customer service
1 of 2

i bought leather sofa set($2099.98) with extended warranty (249.99) on 1/9/2011one of the dual seat back rest there are some air bubbles coming are out on leather skin, i went to the store i bought, they said warranty period is over and they can not do any thing, i took some pictures to show them, but they gave me irresponsible answer, i asked for any solution to this problem, but they said they... Read more

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Company treats its employees like ***! Add comment

  • Mar 18
  • Furniture and Decor
  • Dresser
  • 25
  • REVIEW RATING 3/5

Stonecrest location in Lithonia GA sucks. I went in to purchase a dresser and I did. Set up my delivery for 6 p.m. Friday and get a called Wed. around 1:30 p.m. saying they can't deliver and asked if I could get off work early and have someone with a pick up truck pick it up. ***, what kind of customer service is this. At this point just give me my money back. If they knew it was impossible... Read more

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  • Feb 25
  • Furniture and Decor
  • Bartow, Florida
  • Commercials
  • 1
  • 1
  • 53
  • REVIEW RATING 3/5

The quality of your products is good the choice of the commercials to promote you Business, is questionable. who ever approved the Commercial of two people gagging and dry pewing to sell you Furniture is unacceptable. I appears the TV commercial schedulers have the same mindless mindset. The Commercial airs about the time most people are having Lunch or supper. My question why would someone... Read more

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  • Feb 18
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • Sectional Couch
  • 104
  • REVIEW RATING 4/5

DO NOT BUY FURNITURE FROM THIS PLACE!!!! American Signature Furniture is horrible. They sold me a sectional couch which I was told was leather. I also purchased the 7 year extended protection warranty. The sofa has 4 recliners built in. 2 years later and the couch is falling apart. 3 of the 4 recliners do not work. They say that isn't covered under the warranty. Staples that hold this piece of... Read more

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  • Jan 31
  • Furniture and Decor
  • Kennesaw, Georgia
  • Canopy Bed
  • 69
  • REVIEW RATING 4/5

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've encountered in quite some time from American Signature Furniture in Kennesaw, GA.I was greeted by an extremely unprofessional salesperson and completely rude about replace my wood canopy queen bed I purchased with an extended warranty .I have had the most difficult time with this... Read more

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  • Jan 23
  • Furniture and Decor
  • Pendleton, Kentucky
  • Drawer
  • 32
  • REVIEW RATING 5/5
American Signature - Review about Drawer from Pendleton, Kentucky
1 of 2

The lift top coffee the wife and I bought about 8yrs ago has deteriorated over the years. The springs that hold the lift top up and back storage compartment broke within the first 3yrs. It is a safety hazard and we cannot get any parts for it. The drawer handles are breaking now. The table is solid and heavy but components are cheap. Do no recommend buying their products. Read more

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  • Jan 19
  • Furniture and Decor
  • Tampa, Florida
  • Commercial
  • 1
  • 1
  • 68
  • REVIEW RATING 4/5

I'm sure you could do much better than the sickening commercial showing a couple trying to vomit while looking at their coffee table!!!!! When the commercial comes on, I change the station. Please . . . . you can do better than that with the standard of good furniture that you have. As stated below, I don't use the term "Pissed off"!!!! I'm just sickened with a couple trying to vomit. ... Read more

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